Helpful answers before you get started.
Find clear information about eligibility, referrals, service agreements and working with our team.
01Do I need to be self-managed?
No. We support participants who are NDIS-managed, plan-managed or self-managed.
02Can you help me understand my plan?
We can explain how our services may align with your goals and work with you, your family and support coordinator.
03How quickly can services begin?
After an enquiry or referral, we discuss needs and review availability. When the service is suitable, we arrange the agreement and onboarding as soon as possible.
04Do you support diverse backgrounds?
Yes. We respect participants from all cultural, religious and linguistic backgrounds and are committed to inclusive support.
05What if my needs change?
Contact us when circumstances or goals change. We can review arrangements and update the service agreement where appropriate.
06Can I change my service plan?
Yes. Your supports should reflect your current goals and needs, subject to your NDIS plan and service agreement.
07Are there fees involved?
Services follow the NDIS Pricing Arrangements and Price Limits. Costs are clearly outlined before supports begin.
08How do I provide feedback?
You can contact our team by phone or email. Feedback and complaints are handled fairly, respectfully and without affecting your right to support.
09Where are you located?
Our office is at 75C Boundary Road, Liverpool NSW 2170. We provide supports across Greater Sydney, subject to service availability.
10Can a support coordinator refer me?
Yes. Coordinators can email a referral with your consent, and we will contact the appropriate person to discuss next steps.
Ready to talk about the right support?
Call or email our team. We’ll listen and guide you through the next step.
Greater Sydney services · Office: 75C Boundary Road, Liverpool NSW 2170 · Monday–Friday, 9:00am–5:00pm