Supporting NDIS participants across Greater Sydney
Mon–Fri · 9am–5pmCall 0403 005 364Participant & Staff Portal
FOR SUPPORT COORDINATORS

A straightforward referral, with everyone kept informed.

Share the participant’s needs and preferred supports. We’ll confirm service fit, discuss availability and guide the participant through onboarding.

THE REFERRAL PROCESS

Clear steps from enquiry to support.

We work collaboratively with participants, nominees and coordinators throughout the process.

  1. 1
    Send the referral

    Email the participant’s details, goals and preferred supports.

  2. 2
    Suitability discussion

    We review needs, location, risks and current availability.

  3. 3
    Participant connection

    With consent, we speak with the participant or nominee about preferences.

  4. 4
    Agreement and onboarding

    We finalise the service agreement and prepare a clear start plan.

WHAT TO INCLUDE

Helpful referral information.

Participant details

Name, age, suburb and preferred contact method.

Plan information

Management type, relevant funding and plan dates.

Support requirements

Requested services, frequency, timing and current priorities.

Goals and preferences

What matters to the participant and how they prefer to be supported.

Safety information

Relevant risks, health considerations or approved behaviour plans.

Key contacts

Nominee, family, coordinator and allied-health contacts where appropriate.

PARTICIPANTS, FAMILIES & SUPPORT COORDINATORS

Ready to talk about the right support?

Call or email our team. We’ll listen and guide you through the next step.

Greater Sydney services · Office: 75C Boundary Road, Liverpool NSW 2170 · Monday–Friday, 9:00am–5:00pm