To respond to enquiries, assess service fit, plan and deliver support, communicate with authorised people, manage safety and meet our legal or professional responsibilities.
Supporting NDIS participants across Greater Sydney
PRIVACY
Your personal information deserves care and respect.
This plain-language overview explains how Matts Global handles personal information when you contact us or receive our services.
OUR APPROACH
We collect information to provide safe, appropriate support.
Depending on how you interact with us, this may include your contact details, NDIS and service information, communication preferences, and relevant health, safety or support information.
We only share information for the purposes it was collected, with your consent, with people you authorise, or where sharing is required or permitted by law.
We use reasonable administrative, technical and physical safeguards and limit access to people who need the information for their role.
YOUR CHOICES
Access, correction and privacy concerns.
You can ask what personal information we hold about you, request access to it or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a privacy request or raise a concern, contact Matts Global:
ndis@mattsglobal.com.au
0403 005 364
75C Boundary Road, Liverpool NSW 2170
We will review your request and explain the outcome. If you are not satisfied with how a privacy concern is handled, you can learn about making a complaint through the Office of the Australian Information Commissioner.
Last updated: July 2026.
PARTICIPANTS, FAMILIES & SUPPORT COORDINATORS
Ready to talk about the right support?
Call or email our team. We’ll listen and guide you through the next step.
Greater Sydney services · Office: 75C Boundary Road, Liverpool NSW 2170 · Monday–Friday, 9:00am–5:00pm