Supporting NDIS participants across Greater Sydney
Mon–Fri · 9am–5pmCall 0403 005 364Participant & Staff Portal
FOR PARTICIPANTS & FAMILIES

Your support. Your voice. Your choices.

Whether you are applying to access the NDIS or already have a plan, we provide clear information to help you understand your next step.

NEW TO THE NDIS?

Start with our NDIS Access Support Guide.

Learn about eligibility, the evidence you may need and the application process in plain language. The guide is for prospective participants, families, carers and nominees.

Read the access guideDownload the PDF guide
YOUR RIGHTS

What you can expect from us.

01

Respect and dignity

Be treated as an individual whose identity, culture, privacy and preferences matter.

02

Choice and control

Be involved in decisions about the services and workers supporting you.

03

Safe, reliable services

Receive professional support that protects your wellbeing and responds to risk.

04

Privacy

Have your personal information protected and used only for appropriate purposes.

05

Clear information

Understand your service agreement, fees, schedule and how supports will work.

06

Feedback without fear

Make a complaint or suggestion and have it addressed fairly and promptly.

WHEN YOU HAVE A PLAN

A simple onboarding process.

We take time to understand what matters before supports begin.

  1. 1
    Tell us about your goals

    Contact us directly or ask your support coordinator to make a referral.

  2. 2
    Discuss your support needs

    We review your plan, preferences, routines and availability.

  3. 3
    Agree on the service

    Your service agreement clearly explains supports, responsibilities and costs.

  4. 4
    Begin with confidence

    We introduce the support approach and keep communication open.

FEEDBACK & COMPLAINTS

Your feedback helps us improve.

You can provide feedback or make a complaint directly to our team at any time. We will listen, respond respectfully and handle concerns fairly.

Raising a concern will not affect your right to receive safe, quality support. You may also involve a family member, advocate or support coordinator.

Contact our team
PARTICIPANTS, FAMILIES & SUPPORT COORDINATORS

Ready to talk about the right support?

Call or email our team. We’ll listen and guide you through the next step.

Greater Sydney services · Office: 75C Boundary Road, Liverpool NSW 2170 · Monday–Friday, 9:00am–5:00pm
Call 0403 005 364Email our team