1800 035 544
TTY 133 677
Supporting NDIS participants across Greater Sydney
FEEDBACK & COMPLAINTS
Your feedback helps us provide better support.
You can share a compliment, suggestion, concern or complaint. We will listen, respond respectfully and use what we learn to improve.
TALK TO US
Tell us in the way that works for you.
You can contact us yourself or ask a family member, friend, advocate or another trusted person to help.
- 01Tell us what happened
Share the issue, what matters to you and what you would like to happen next.
- 02We listen and acknowledge it
We will make sure we understand your concern and explain the next steps.
- 03We review and respond
We will look into the matter fairly, keep you informed and provide an outcome.
- 04We learn and improve
Where change is needed, we use the feedback to improve our services and systems.
INDEPENDENT HELP
You can also contact the NDIS Commission.
If your concern is about an NDIS provider or worker, you can contact the NDIS Quality and Safeguards Commission directly. You do not have to raise it with us first.
Call 000 if someone is in immediate danger or needs urgent emergency help.
PARTICIPANTS, FAMILIES & SUPPORT COORDINATORS
Ready to talk about the right support?
Call or email our team. We’ll listen and guide you through the next step.
Greater Sydney services · Office: 75C Boundary Road, Liverpool NSW 2170 · Monday–Friday, 9:00am–5:00pm